Training is conducted in two consecutive ways (Not interchangeable):
- Self-paced (Digital Learning) for foundational knowledge.
- Online live classes with expert trainers for structured learning.
Support includes assistance with: Contact support@fortray.com as the first point of contact.
Training material includes:
Access is provided
through the Fortray Learning
Portal, with login
information sent via Email.
(https://fortray.learnworlds.com/)
Send
an email to
support@fortray.com
with the subject format:
"Ticket | Current Course |
Student Name | Problem
Description".
Provide a
Detailed Description,
including Screenshots or
Files, and end with your
Full Name and Contact
Number.
The
Official Communication
Method is email at support@fortray.com.
Response time is within
24/48 hours. Phone Contact
is also available at
0207-993-4928 ( IVR Option
2).
Contact support@fortray.com
for Initial Support.
For
Escalated Issues, call
0207-993-4928 (IVR Option 2)
if there is No Response
within 24 hours.
Support is Available via
email at support@fortray.com
with a Response time of
24/48 hours. Working hours:
Phone Contact is also available at 0207-993-4928 (IVR Option 2).
Live
classes Require a Headset
with a Microphone.
All live
classes are conducted on
Microsoft Teams and the
meeting link is shared via
email, along with class
details and joining
instructions.
The
Training Policy includes:
In
case of an Emergency where
the student cannot attend
their program training due to
unforseen circumstances, the
Student can Hold (Pause) the
program for a maximum of 3
months, and can Resume the
program once they are
willing to continue the
program.