Welcome to Fortray!
We are excited to have you join us on this journey of learning and professional growth. Our Induction Program is designed to provide you with all the essential information, resources, and support you need to succeed in your training. Below, you'll find answers to the most frequently asked questions (FAQs) about the induction process and training support.

You will receive a comprehensive course introduction during induction. This includes an overview of the class schedule, guidance on registering for classes through the Fortray Learning Portal, and access to key resources to help you begin smoothly.

You can ask about:

• Career opportunities and pathways within your program.
• Future job prospects aligned with your training.
• Technical details or clarifications about the course material.

If you encounter issues joining the induction meeting, contact us immediately at 0207-993-4928 - Option 2 (IVR) to resolve the problem promptly.

Training materials, including videos, workbooks, and MOC exams, are accessible via the Fortray Learning Portal. You will receive your login credentials via email. Access the portal at https://fortray.learnworlds.com/.

We offer extensive support, including:

• Assistance with study and lab materials.
• Help with exam questions and MOC tests.
• Class and trainer support.
• Help with technical challenges.
• Post-training and recruitment support.

Contact support@fortray.com for assistance.

Send an email to support@fortray.com with the subject formatted as:
"Ticket | Current Course | Student Name | Problem Description"
Include a detailed problem description, screenshots, or files, and provide your full name and contact number.

The primary method is email at support@fortray.com, with a response time of 24 to 48 hours. You can also reach us by phone at 0207-993-4928 (IVR Option 2).

If you have any further questions or require additional assistance, please refer to our comprehensive "Support Guide” for the various ways you can reach out to us for support.

• Email: support@fortray.com (response within 24/48 hours).
• Working Hours:
  • Monday to Friday: 9:00 AM – 6:00 PM.
  • Saturday: 10:00 AM – 3:00 PM.
• Phone: 0207-993-4928 (IVR Option 2).

Live classes are conducted on Microsoft Teams. You’ll need a headset with a microphone. The meeting link, along with class details and joining instructions, will be emailed after the induction session.

Our training policy includes:

• Attendance monitoring.
• Guidelines for managing absences.
• Program holding (pause) policy for up to 3 months.
• Steps for job placement assistance.

If you are unable to attend your program due to unforeseen circumstances, you may pause your training for a maximum of 3 months. You can resume once you are ready to continue.

For technical issues, raise a ticket via the HELP option available on the Fortray Learning Portal. Refer to the PSA Guide on the portal for detailed assistance.