Dear [Candidate's Name],

We hope this message finds you well. We want to inform you that we have limited availability for the IT Fundamental & CompTIA+ sessions, which will take place on two consecutive Saturdays. Unfortunately, no other slots are available currently.

Whereas, upon completion of these sessions, you will be forwarded to the MS Boot camp phase, where you can select session days according to your preferences.

Thank you for your understanding, and we look forward to your participation in the upcoming sessions.

Hi student,

Thank you for the email. Please note that the MD-100 lab expires after 6 months of creation.

In that case, you must pay 100 GBP for the Lab Extension. Below is the link attached, kindly, pay the amount and share the Transaction/Receipt, so, that we extend the Lab access. 

Viva Wallet

Dear student,

You can access your lab any time regardless of session timings. Please note that the lab expires after 6 months of creation, then you will have to go for a lab extension.

Hi,

Please find the details below:

• URL: Sign in - go deploy

• Username: [Use email ID you provided to Fortray]

• Password: Fortray@123

Please follow the instructions below to proceed with your labs: Complete MD-100 Lab:

Start by completing the MD-100 lab. This lab access will be valid for 6 months from the activation date. Practice MD-102 Lab:

After completing the MD-100 lab, you will proceed to the MD-102 lab. For this lab, you must create a Tenant ID, which will remain valid for 2 weeks.

After 6 months, the lab will expire & for an extension, you have to pay extension charges. If you need further assistance or have any questions, please do not hesitate to contact us at support@fortray.com.

Hi,

If your tenant ID has expired (due to a change in Microsoft policy), you need to create a trial account to practice lab.

For details, please refer to the video uploaded on the LMS portal (Learnworld), How to Set Up a Microsoft 365 Trial Account When Tenant ID is Expired (learnworlds.com)

Follow the instructions provided by the trainer, in case of queries, feel free to ask at support@fortray.com.

I hope this message finds you well. Firstly, congratulations on completing the MS Bootcamp sessions! Your commitment and dedication have been truly impressive.

As you know, the next crucial step in your journey is to  book your MD-102 exam.To streamline this process and ensure a smooth experience for you, we kindly request that you  provide us with your exam credentials (Email ID + Password) along with your preferred date and time for the exam.

Our team will take care of booking the exam on your behalf once we receive this information. Booking your exam promptly will accelerate your progress toward the pre-recruitment phase and bring you closer to your career goals.

If you have any questions or need assistance, please contact us. We're here to support you throughout this process.

Hi!

Thank you for your inquiry.

The training for the course will be conducted online through the MS Teams app. There are no on-campus sessions available. All lectures, discussions, and support sessions will be held virtually, ensuring that you can participate from wherever you are.

If you have any further questions, feel free to reach out.

Hi!

Yes, we do ask that you keep your camera on during sessions. This helps improve interaction, boosts confidence, and fosters a more engaging learning environment for everyone.

If you have any concerns about this, feel free to discuss them with us.

Hi,

Yes, you will be using your own PC to access and practice the labs. However, please make sure not to apply the lab instructions directly to your personal computer, as doing so could potentially alter or damage your system settings.

Always use the provided virtual machine (VM) within the lab environment to safely practice and complete the exercises.

If you have any further questions, feel free to reach out.

In case of an emergency where the student cannot attend their program training due unforseen circumstances, the student can hold (pause) the program for a maximum of 3 months, and can resume the program after they are willing to resume the program.

I hope you are doing well. IT Support Industry Master Class is designed to polish your skills and prepare you for a successful entry into the real-world IT job environment.

Workshop Focus: This comprehensive workshop will equip you with the knowledge and hands-on experience needed to excel in IT service roles. Here's what you can expect to learn:

• ITIL & ITSM Fundamentals: Understand IT Infrastructure Library (ITIL) and IT Service Management (ITSM) frameworks.

• Ticketing Systems Demystified: Explore the intricacies of IT Helpdesk Ticketing Systems, including their components and functionalities.

• Hands-on with Jira: Get practical experience using Jira, a popular ticketing system in many organizations.

• IT Service Management in Action: Deep dive into service operation, service management, and the core IT services offered within companies.

• Essential Processes: Master key processes like incident management, problem management, change management, and service requests, all crucial aspects of IT service delivery.

Why Attend?

• Enhance your employability by showcasing valuable IT skills to potential employers.

• Gain practical experience using industry-standard ticketing systems.

• Boost your confidence with a comprehensive understanding of IT service management processes.

• Network with peers and gain valuable insights from industry professionals (if applicable).

Don't miss this opportunity to gain a competitive edge in the IT job market! We encourage you to confirm your attendance at this workshop at your earliest convenience.

If you have any questions, please don't hesitate to contact us at support@fortray.com.

We look forward to seeing you there!

Kind Regards,
Fortray Support Team