Welcome to the Fortray Training & Support Team FAQs! Here, you’ll find answers to common questions to support you through your learning journey. From scheduling sessions and accessing labs to understanding training methodologies, these FAQs are designed to provide clear, helpful guidance every step of the way. Should you need further assistance, our support team is always ready to help at support@fortray.com.
IT Fundamentals & CompTIA+ sessions are available only on two consecutive Saturdays due to limited availability. Once you complete this course, you can proceed to the MS Bootcamp, where you’ll have the flexibility to choose your preferred session days.
Congratulations on finishing the MS Bootcamp! The next step is to book your MD-102 exam. Please inform our Support Team of your preferred date and time for the exam, and they will assist with booking. Once completed, you’ll move on to the pre-recruitment phase.
All training sessions are conducted online via the MS Teams app. There are no on-campus sessions; all lectures, discussions, and support are virtual.
Yes, we encourage keeping your camera on during sessions. This helps with interaction, builds confidence, and fosters a more engaging learning environment.
To switch to another batch, please email support@fortray.com or call us at +44 207 993 4928 (Ext: 2), and our support team will assist with the batch transfer.
The IT Support Industry Master Class is designed to boost practical skills for a real-world IT support role, focusing on: To book, please contact support@fortray.com.
You should attend the IT Support Industry Master Classes after passing the MD-102 exam, usually during the Pre-recruitment or Recruitment stage.
Attendance at a minimum of one Master Class is required, but you’re welcome to attend additional sessions to enhance your skills.