Welcome to our Support Tickets FAQ section. We're committed to ensuring you have a smooth experience throughout your learning journey. Here, we provide answers to frequently asked questions regarding session access, communication timelines, booking assistance, and more. If you don’t find the answer you’re looking for, please reach out to us, and our support team will gladly assist you.

If you encounter issues joining a session, please call us at +44 207 993 4928 (IVR option 2). Our team will guide you and assist with session access.

Please note that our response time is generally within 24–48 hours. For urgent matters, please contact us directly at +44 207 993 4928 (IVR option 2).

To book a session, please email us at support@fortray.com with your preferred times and agenda. We’ll review available slots and arrange your session accordingly.

To speak with your Career Counsellor, contact our support team by phone or email, and they will refer you to your designated Counsellor.

If you need to reschedule, please email us at support@fortray.com with your new available date and time, and we’ll rearrange the meeting for you.

When emailing us, please use a subject line with your Name | Enrolled Program | Brief Concern. Include detailed information in the body of the email, and if needed, attach images, screenshots, or short videos to clarify the issue.

Please email us at , and we’ll review your situation with the management team.

We offer dedicated Lab support sessions where you can ask questions directly to your trainer for assistance with lab tasks.

If the current class timing doesn’t suit you, you can unregister and re-register for a more convenient class. Contact us at support@fortray.com for assistance.

For placement-related inquiries, please email our placement team at ukplacements@fortray.com, and they will respond promptly.

If videos are freezing, try the following:

• Ensure your device meets the minimum hardware requirement (Core i5, 6th Gen or higher).
• Update your browser and clear the cache.
• Try accessing in Chrome’s incognito mode.
• Check for and install any Windows updates.

For one-on-one sessions with trainers, team members, management, or senior staff, we’ll discuss your case with the management team and get back to you promptly.

No worries! You can catch up by watching the session recordings, which are regularly uploaded to the LMS after each session.