All about Exams | Queries | Fortray Global Services

Introduction

1. Book the Exam

2. Profile for exam booking

3. Passed the MD-102 Exam

4. Failed MD-102 Exam

5. Reschedule my exam

6. Book an online exam

7. Reschedule the exam

8. Exam schedule

9. Break during exam

10. Things to Carry for Examination

11. Instructions to follow

12. Technical issues

13. Attempts

14. Expiration

15. Download scorecard

16. Passing criteria

Welcome to the Exam Department's FAQ section! Here, you’ll find answers to common questions about exam booking, rescheduling, retake guidance, and next steps after passing. Our goal is to make your exam process as smooth as possible, so feel free to refer to these FAQs whenever needed. If you have additional questions, don’t hesitate to reach out to our support team. We're here to assist you every step of the way.

To book your exam, you first need to send us an email at our support address. Once we receive your request, we will send you an email with instructions for profile creation. After your profile is set up, we will proceed with the exam booking on your behalf.

Please provide us the correct detail to create your MD-102 profile for exam booking.

Step 1: Create your Microsoft Profile.

Microsoft account | Sign In or Create Your Account Today – Microsoft

To create a new Microsoft account, follow these steps:

Visit the Microsoft account website.
Click the “Sign in” button.
Next to “No account?”, click “Create one!”.
Enter your email address or create a new one.

Step 2: After creating a profile, or if you already have a Microsoft profile, please provide us with your email and password.

Step 3: Please provide us with your correct Name, it should be the same as your passport or photo ID.

Step 4: Please provide us with all the necessary details.

After submitting your details, we will call you and book your exam according to your selected date and time.

In case you face any issues, please feel free to connect with us at support@fortray.com.

What’s Next?

We assess your knowledge and communication skills in the Pre-recruitment session. We will be helping you build your confidence for the real interview for which communication skills are as important as the knowledge that you have.

Step 1: Preparation for Pre-recruitment session

Please log in to the LMS Portal using your email ID. You can access the portal via this link: https://fortray.learnworlds.com/. Once logged in, you will find the learning material for pre-recruitment in your LMS account under the course titled "Microsoft Boot Camp" specifically in Section 10.
It includes:

Interview Questions: These present technical questions specifically related to MD 100 and MD 102 courses. These questions aim to assess your knowledge.
Recruitment workshop: It focuses on ITSM, ITIL, and related topics, including Jira proficiency. Candidates will face targeted questions and assessments, ensuring a concise evaluation of their readiness for IT roles.
IT Helpdesk case studies: These scenario questions are real-life situations you will be facing in IT support roles. These assessments aim to evaluate your problem-solving abilities and proficiency in implementing effective solutions within the IT domain.

Note: We suggest you go through it twice at least, take notes and do your research. This will help you to crack your interview 1st time.

Step 2: Book your Pre-recruitment session

Once you go through all the above and complete your learning, please share your availability and we will book your 1 on 1 session accordingly.

Step 3: Complete the Pre-recruitment Session

Upon successful completion of the Pre-recruitment session, your details will be passed on to our Recruitment Specialist team who will help you get the job.

Note: Please note that Miss Zahra will connect with you to guide you regarding the Pre-recruitment session and Miss Ayesha will assign you the learning materials.

For more information, please refer to our FAQ section for Pre-recruitment.
You can contact us at support@fortray.com or call us on +44 207 993 4928 - Option 2 for any questions. We will be happy to assist you.

To support you in your preparation for the retake, we will first arrange an exam review meeting with one of our trainers. This will help identify areas for improvement and ensure you're better prepared for your next attempt.

Important Note:

As per Microsoft's new policy, if a student fails the MD-102 exam, they must wait a minimum of 14 days before they can book their next attempt. Unfortunately, it is not possible to schedule a retake before this waiting period has passed.

Once the 14-day waiting period is over, we can proceed with rebooking your exam. As per our company's policy, your first exam voucher is free, but for the second voucher, there is a fee of £135 (including VAT).

To proceed with the retake:

Please make the payment through the following link: Payment Link.
After completing the payment, kindly share the receipt or a screenshot of the transaction with us.

During this waiting period, I encourage you to prepare thoroughly for your next attempt. Please use this time to review your course materials, practice with the exam dumps available on our LMS, and focus on improving any areas where you may need further study.

We look forward to your response and would appreciate it if you could acknowledge this email at your earliest convenience.

To reschedule your exam, please send us an email or call our support line at least 24 hours before your scheduled appointment. We will handle the rescheduling for you.

Important Note:

If you need to reschedule your appointment, it must be done no later than 24 hours before your scheduled exam. If you do not reschedule within this timeframe, you will forfeit your exam fee, and your company may incur a charge.

Feel free to reach out to us for assistance!

To book an online exam, please follow these steps:

Send Us an Email:
To begin the exam booking process, please send us an email at support@fortray.com. We will guide you through the next steps, including profile creation and exam scheduling.
Check the Distance to the Exam Center:
As per our company's policy, if the exam center is within 30 miles of your location, you are required to take the exam at the center. If the center is further than 30 miles away, you may take the exam online. If eligible for an online exam, please review the instructions below.
Online Exam Instructions:
- Before Exam Day:
  - Test Your System: Use the same computer, testing space, and internet connection that you plan to use on exam day. Avoid taking the exam in a setting with a corporate firewall or VPN. We recommend using a personal computer with a webcam for better compatibility.
  - Internet Connection: Ensure you have a reliable and fast internet connection.
  - Acceptable ID: Prepare a valid, unexpired government-issued ID with a signature and photo. Ensure the name on the ID matches your registration name exactly. Acceptable IDs include a passport, driver's license, or national ID card.
  - Prepare Your Testing Space: Find a quiet, well-lit space with no distractions. You will be required to take photos of your testing space during check-in. Ensure that your desk is clear, and you can only use one monitor.
- On Exam Day:
  - Log In Early: Log into your account 30 minutes early to start the check-in process.
  - Check-In Process: Follow the prompts on your confirmation or reminder email to check in and complete the required steps before starting the exam.
- Exam Rules:
  - No unauthorized materials (e.g., mobile devices, watches) are allowed during the exam.
  - No one else should appear on the webcam or be heard during the exam.
  - No speaking aloud during the exam.
- Reschedule Policy: If you need to reschedule your appointment, please do so no later than 24 hours before your scheduled exam. Failing to reschedule within this timeframe may result in forfeiting your exam fee.
- Cancellation Policy: Similarly, if you need to cancel your appointment, ensure you do it no later than 24 hours before the scheduled exam to avoid any charges.
System Check:
Please ensure you check your system at least two days before your exam. We will not be responsible for any issues encountered on exam day. Additionally, if you face any problems during the exam, we will not be able to assist, as it is a proctored examination. Any attempt to contact us during the exam will result in its cancellation.

If you have any further questions or require assistance, feel free to contact us via email or phone.

Yes, you can reschedule your exam by yourself. You should have received a confirmation email for your scheduled appointment. In this email, there is a link provided. Click on this link, log in to your profile, and enter your details to reschedule your exam.

If you face any issues or prefer assistance, please send us an email at least 24 hours before your scheduled exam, and we will reschedule it for you.

The exam schedule is determined based on the availability of exam slots and your preferred timing. If you find yourself unprepared, facing an emergency, unable to take leave on the exam day, or feeling unwell, you can reschedule your exam under these circumstances.

To reschedule, please notify us as soon as possible and provide the reason for rescheduling. If you need to reschedule due to any of the mentioned issues, make sure to inform us at least 24 hours before your scheduled exam to avoid any penalties or forfeiture of your exam fee.

Yes. We have added 5 minutes to our exams to allow for unscheduled breaks that do not need to be requested.

you will be required to present one form of original (no photocopies), valid (unexpired) government-issued ID that includes your name, photograph, and signature. The first and last name that you used to register must match exactly the first and last name on the ID that is presented on test day. All IDs required must be issued by the country in which you are testing. If you do not have the qualifying ID issued from the country you are testing in, an International Travel Passport from your country of citizenship is required. If you have any questions or concerns about the ID you are required to bring with you to the testing center for admittance for your exam please contact Pearson VUE customer service at https://home.pearsonvue.com/Test-takers/Customer-service.aspx. To view the full ID policy, including any additional allowances to this policy, please visit http://www.pearsonvue.com/policies/1.pdf.

This exam admission process also includes the following Enhanced Security Protocol admission steps:

Digital Signature
Digital Photograph

You will not be allowed to take any personal items with you into the testing room. This includes all bags or purses, books, notes, personal computers or devices, cell phones, pagers, watches, and wallets.

On exam day:

We recommend logging into your account 30 minutes early to start the check-in process and to allow for any troubleshooting.
This allows optimal preparedness but does not guarantee an early admittance or start time.
If you are more than 15 minutes late after your scheduled exam time, you will be unable to begin your exam and you are unlikely to receive a refund.

To check into your exam:

Select Check-in to start the exam on your confirmation email.
View your upcoming appointment.
Follow the on-screen prompts to complete the check-in process.
You will need to complete check-in before you can start your exam.

Exam rules during testing:

You may not access unauthorized materials, i.e., mobile devices, watches, and anything not allowed by the test sponsor.
No one else should appear through the webcam during the exam and no one else's voice should be heard.
No speaking aloud during the exam.

If you have any issues or concerns, reach out to us at Support@fortray.com.

If you run into problems before or after the exam, contact certification support. For questions during your Pearson VUE exam, use Pearson OnVUE Support live chat to contact Pearson VUE’s customer service team. (Do not use your mobile phone during an exam.)

Feel free to practice as often as you’d like.

Microsoft certifications, including the MD-102: Modern Desktop Administrator Associate certification, typically remain valid for a duration of one year. After this period, to maintain your certification status, you will need to either pass a recertification exam or achieve a more advanced certification.

Share scorecard for passed MD-102 Exam

We are sharing the path that will help you in getting the Score Card from the website:

Search MD-102 Exam.

Exam MD-102: Window Client; Scroll down and click on Schedule the Exam.

Click on Next.

Click on Next again.

Scheduled with Pearson VUE.

Click on Window Client below Exams.

Click on >> at the left side above the profile icon.

And click on Pearson VUE Home.

You will get into the Dashboard and on the right side click on View Score Card.

Please click on the Scorecard and download it.

I hope it works for you. We will wait for your response. Please acknowledge the email.

The passing threshold for the MD-102 exam is 70%

Table of Contents

Introduction

1. Book the Exam

2. Profile for exam booking

3. Passed the MD-102 Exam

4. Failed MD-102 Exam

5. Reschedule my exam

6. Book an online exam

7. Reschedule the exam

8. Exam schedule

9. Break during exam

10. Things to Carry for Examination

11. Instructions to follow

12. Technical issues

13. Attempts

14. Expiration

15. Download scorecard

16. Passing criteria

Video Guide on Exams related Queries:

Table of Contents

Introduction

1. Book the Exam

2. Profile for exam booking

3. Passed the MD-102 Exam

4. Failed MD-102 Exam

5. Reschedule my exam

6. Book an online exam

7. Reschedule the exam

8. Exam schedule

9. Break during exam

10. Things to Carry for Examination

11. Instructions to follow

12. Technical issues

13. Attempts

14. Expiration

15. Download scorecard

16. Passing criteria

Introduction

1. Book the Exam

2. Profile for exam booking

3. Passed the MD-102 Exam

4. Failed MD-102 Exam

5. Reschedule my exam

6. Book an online exam

7. Reschedule the exam

8. Exam schedule

9. Break during exam

10. Things to Carry for Examination

11. Instructions to follow

12. Technical issues

13. Attempts

14. Expiration

15. Download scorecard

16. Passing criteria

Introduction

1. I need to book the Exam, how can I do that?

2. How to create a Microsoft profile for exam booking?

3. I have passed the MD-102 Exam, now what's the next step?

4. I failed my 1st MD-102 exam attempt, what do I do?

5. I want to reschedule my exam, how can I?

6. I want to book an online exam. How can I?

7. Can I reschedule the exam by myself?

8. What is the exam schedule?

9. Can I take a break during my exam?

10. What Things I Need to Carry for the Centre Examination MD-102?

11. What instructions do I need to follow on exam day?

12. If I have technical issues before, during, or after the online proctored exam, who do I contact?

13. How many attempts can I have on a mock test?

14. Does the MD-102 certification expire?

15. How to download the scorecard?

16. How much is the passing criteria?

Video Guide on Exams related Queries: